Day: May 11, 2009

Capacity Management

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I continue trying to improve the vision I have on the ITIL life cycle model. Today I have reviewed the role of the capacity manager. It’s supposed it is a strong technical infrastructure role that: Understands future resource needs, delivering these needs through a capacity plan (similar complexity to a project definition). This plan can … Read more

Pitchers & Catchers

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As in beisbol, in your team you can have good pitchers and good catchers. In this case I define a pitcher as the person with a high proactive attitude who follows the team to perform the activities and that creates the next pack of activities to allow the team working on the next step. They … Read more