{"id":339,"date":"2011-03-25T14:57:00","date_gmt":"2011-03-25T14:57:00","guid":{"rendered":"http:\/\/joapen.com\/blog\/2011\/03\/25\/customer-satisfaction-some-factors\/"},"modified":"2011-03-25T14:57:00","modified_gmt":"2011-03-25T14:57:00","slug":"customer-satisfaction-some-factors","status":"publish","type":"post","link":"http:\/\/joapen.com\/blog\/2011\/03\/25\/customer-satisfaction-some-factors\/","title":{"rendered":"Customer satisfaction, some factors"},"content":{"rendered":"<p>This exercise is so generic and just try to think a little bit about it. For sure it depends on so many variables: product, service, industry, target users&#8230;<\/p>\n<p>Ok, let&#8217;s try it, where does customer satisfaction comes from? Mainly it comes from:<\/p>\n<ul>\n<li>Performance<\/li>\n<li>Optics<\/li>\n<li>Results<\/li>\n<\/ul>\n<p>The relevance and the way it&#8217;s seen each one of these aspects is different. <br \/>&nbsp; <br \/>First feedbacks usually comes from optics aspects. For the other 2 sometimes it takes more time to receive feedback (depends on product\/service complexity). <br \/>&nbsp; <br \/>For complex systems the results usually takes too long to be understood by the majority of the users. <br \/>&nbsp; <br \/>For old services\/products, that are typically working fine, provoking no noise and providing a good value, the results and the performance are much appreciated. <\/p>\n<p>They feel these products\/services as a part of themselves and no firelights are required.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This exercise is so generic and just try to think a little bit about it. For sure it depends on so many variables: product, service, industry, target users&#8230; Ok, let&#8217;s try it, where does customer satisfaction comes from? Mainly it comes from: Performance Optics Results The relevance and the way it&#8217;s seen each one of &#8230; <a title=\"Customer satisfaction, some factors\" class=\"read-more\" href=\"http:\/\/joapen.com\/blog\/2011\/03\/25\/customer-satisfaction-some-factors\/\" aria-label=\"Read more about Customer satisfaction, some factors\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,15],"tags":[],"class_list":["post-339","post","type-post","status-publish","format-standard","hentry","category-product-and-solutions","category-quality-and-improvement"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer satisfaction, some factors -<\/title>\n<meta name=\"description\" content=\"This exercise is so generic and just try to think a little bit about it. 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