{"id":1778,"date":"2014-09-25T09:18:43","date_gmt":"2014-09-25T09:18:43","guid":{"rendered":"http:\/\/joapen.com\/blog\/?p=1778"},"modified":"2014-09-25T09:18:44","modified_gmt":"2014-09-25T09:18:44","slug":"customer-facing-processes","status":"publish","type":"post","link":"https:\/\/joapen.com\/blog\/2014\/09\/25\/customer-facing-processes\/","title":{"rendered":"Customer facing processes"},"content":{"rendered":"

Before<\/strong> the trends were defined by the companies,<\/p>\n

Now<\/strong> the trends are defined by the customers, they are not unique, the value of the experience is more and more relevant.<\/p>\n

\"ACME-trend\"<\/a>This is happening in almost all industries: retail, automotive, tourism, telecommunications, media.<\/p>\n

The purchase process has changed, people look on-line, visit physical stores, buy on-line, buy on a physical store….<\/p>\n

The expectations are high in all channels. To retrieve all these individual trends is not easy. Marketing teams have so much work to do.<\/p>\n","protected":false},"excerpt":{"rendered":"

Before the trends were defined by the companies, Now the trends are defined by the customers, they are not unique, the value of the experience is more and more relevant. This is happening in almost all industries: retail, automotive, tourism, telecommunications, media. The purchase process has changed, people look on-line, visit physical stores, buy on-line, … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-1778","post","type-post","status-publish","format-standard","hentry","category-trends"],"yoast_head":"\nCustomer facing processes -<\/title>\n<meta name=\"description\" content=\"Before the trends were defined by the companies, Now the trends are defined by the customers, they are not unique, the value of the experience is more and - joapen projects\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joapen.com\/blog\/2014\/09\/25\/customer-facing-processes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer facing processes -\" \/>\n<meta property=\"og:description\" content=\"Before the trends were defined by the companies, Now the trends are defined by the customers, they are not unique, the value of the experience is more and - joapen projects\" \/>\n<meta property=\"og:url\" content=\"https:\/\/joapen.com\/blog\/2014\/09\/25\/customer-facing-processes\/\" \/>\n<meta property=\"og:site_name\" content=\"joapen projects\" \/>\n<meta property=\"article:published_time\" content=\"2014-09-25T09:18:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2014-09-25T09:18:44+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/joapen.com\/blog\/wp-content\/uploads\/2014\/09\/ACME-trend.jpg\" \/>\n<meta name=\"author\" content=\"joapen\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"joapen\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2014\\\/09\\\/25\\\/customer-facing-processes\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2014\\\/09\\\/25\\\/customer-facing-processes\\\/\"},\"author\":{\"name\":\"joapen\",\"@id\":\"http:\\\/\\\/joapen.com\\\/blog\\\/#\\\/schema\\\/person\\\/23919df2312175fe9c4609203595b217\"},\"headline\":\"Customer facing processes\",\"datePublished\":\"2014-09-25T09:18:43+00:00\",\"dateModified\":\"2014-09-25T09:18:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2014\\\/09\\\/25\\\/customer-facing-processes\\\/\"},\"wordCount\":87,\"commentCount\":0,\"publisher\":{\"@id\":\"http:\\\/\\\/joapen.com\\\/blog\\\/#\\\/schema\\\/person\\\/23919df2312175fe9c4609203595b217\"},\"image\":{\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2014\\\/09\\\/25\\\/customer-facing-processes\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/joapen.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/09\\\/ACME-trend.jpg\",\"articleSection\":[\"Trends\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/joapen.com\\\/blog\\\/2014\\\/09\\\/25\\\/customer-facing-processes\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2014\\\/09\\\/25\\\/customer-facing-processes\\\/\",\"url\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2014\\\/09\\\/25\\\/customer-facing-processes\\\/\",\"name\":\"Customer facing processes -\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/joapen.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2014\\\/09\\\/25\\\/customer-facing-processes\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2014\\\/09\\\/25\\\/customer-facing-processes\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/joapen.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/09\\\/ACME-trend.jpg\",\"datePublished\":\"2014-09-25T09:18:43+00:00\",\"dateModified\":\"2014-09-25T09:18:44+00:00\",\"description\":\"Before the trends were defined by the companies, Now the trends are defined by the customers, they are not unique, the value of the experience is more and - 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