{"id":259,"date":"2010-05-12T16:52:00","date_gmt":"2010-05-12T16:52:00","guid":{"rendered":"http:\/\/joapen.com\/blog\/2010\/05\/12\/it-support-evolution\/"},"modified":"2010-05-12T16:52:00","modified_gmt":"2010-05-12T16:52:00","slug":"it-support-evolution","status":"publish","type":"post","link":"https:\/\/joapen.com\/blog\/2010\/05\/12\/it-support-evolution\/","title":{"rendered":"IT Support evolution"},"content":{"rendered":"<p>I had some time and a notebook and I wrote this thinking about the IT service support trends.<\/p>\n<p>It seems to be a stupid exercise, but it&#8217;s funny to see that the concepts offered yesterday, today and probably tomorrow, all are the same. With the risks and fears of the client, it&#8217;s more or less the same thing.<\/p>\n<p><img decoding=\"async\" id=\"BLOGGER_PHOTO_ID_5470428335991860610\" style=\"DISPLAY: block; MARGIN: 0px auto 10px; WIDTH: 283px; CURSOR: hand; HEIGHT: 400px; TEXT-ALIGN: center\" alt=\"\" src=\"http:\/\/1.bp.blogspot.com\/_FHKXh6Fis30\/S-rdlogGrYI\/AAAAAAAABUo\/IORETETJB6o\/s400\/IT_Service_Support_evolution.JPG\" border=\"0\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I had some time and a notebook and I wrote this thinking about the IT service support trends. It seems to be a stupid exercise, but it&#8217;s funny to see that the concepts offered yesterday, today and probably tomorrow, all are the same. With the risks and fears of the client, it&#8217;s more or less &#8230; <a title=\"IT Support evolution\" class=\"read-more\" href=\"https:\/\/joapen.com\/blog\/2010\/05\/12\/it-support-evolution\/\" aria-label=\"Read more about IT Support evolution\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,8],"tags":[],"class_list":["post-259","post","type-post","status-publish","format-standard","hentry","category-service-management","category-trends"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IT Support evolution -<\/title>\n<meta name=\"description\" content=\"I had some time and a notebook and I wrote this thinking about the IT service support trends.It seems to be a stupid exercise, but it&#039;s funny to see that - joapen projects\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joapen.com\/blog\/2010\/05\/12\/it-support-evolution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Support evolution -\" \/>\n<meta property=\"og:description\" content=\"I had some time and a notebook and I wrote this thinking about the IT service support trends.It seems to be a stupid exercise, but it&#039;s funny to see that - 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