{"id":294,"date":"2010-10-17T12:48:00","date_gmt":"2010-10-17T12:48:00","guid":{"rendered":"http:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/"},"modified":"2010-10-17T12:48:00","modified_gmt":"2010-10-17T12:48:00","slug":"example-of-lack-of-governance","status":"publish","type":"post","link":"https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/","title":{"rendered":"Example of lack of governance"},"content":{"rendered":"<p>We are delivering a new service support where we are facing the same situation:<\/p>\n<ul>\n<li>We are doing a great job in number of tickets.<\/li>\n<li>We are enhancing the application with little details requested by the customer that is enabling them to spend less time when using the tool.<\/li>\n<li>We are not closing all the errors of the application, recurring errors are appearing.<\/li>\n<li>We are not taking into account some functionality changes are affecting other parts, provoking new tickets appear.<\/li>\n<li>There is not enough control of the scope of the application, even when we have a detailed functional analysis that helped us to close the project in a good way.<\/li>\n<li>The complexity of the application makes that the use of the detailed functional document is necessary to perform the changes: and this use is not happening.<\/li>\n<li>We are able to close 1000 tickets, but not the application with zero errors.<\/li>\n<\/ul>\n<p>We are suffering a deep lack of governance. Reasons?<\/p>\n<ul>\n<li>Communications at product level are not done in the right way.<\/li>\n<li>There is a lack of change management process when a functionality is requested.<\/li>\n<li>When a new release of the application is deployed, the documents are not properly updated.<\/li>\n<li>Client expectations are so high and they are not being managed in the right way.<\/li>\n<\/ul>\n<p><\/p>\n<div>&nbsp;<\/div>\n<p>We have a lot of job to do here,<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are delivering a new service support where we are facing the same situation: We are doing a great job in number of tickets. We are enhancing the application with little details requested by the customer that is enabling them to spend less time when using the tool. We are not closing all the errors &#8230; <a title=\"Example of lack of governance\" class=\"read-more\" href=\"https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/\" aria-label=\"Read more about Example of lack of governance\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,11,13],"tags":[],"class_list":["post-294","post","type-post","status-publish","format-standard","hentry","category-change-management","category-clients-management","category-service-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Example of lack of governance -<\/title>\n<meta name=\"description\" content=\"We are delivering a new service support where we are facing the same situation:We are doing a great job in number of tickets.We are enhancing the - joapen projects\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Example of lack of governance -\" \/>\n<meta property=\"og:description\" content=\"We are delivering a new service support where we are facing the same situation:We are doing a great job in number of tickets.We are enhancing the - joapen projects\" \/>\n<meta property=\"og:url\" content=\"https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/\" \/>\n<meta property=\"og:site_name\" content=\"joapen projects\" \/>\n<meta property=\"article:published_time\" content=\"2010-10-17T12:48:00+00:00\" \/>\n<meta name=\"author\" content=\"joapen\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"joapen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2010\\\/10\\\/17\\\/example-of-lack-of-governance\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2010\\\/10\\\/17\\\/example-of-lack-of-governance\\\/\"},\"author\":{\"name\":\"joapen\",\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/#\\\/schema\\\/person\\\/23919df2312175fe9c4609203595b217\"},\"headline\":\"Example of lack of governance\",\"datePublished\":\"2010-10-17T12:48:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2010\\\/10\\\/17\\\/example-of-lack-of-governance\\\/\"},\"wordCount\":226,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/#\\\/schema\\\/person\\\/23919df2312175fe9c4609203595b217\"},\"articleSection\":[\"Change Management\",\"Clients Management\",\"Service Management\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/joapen.com\\\/blog\\\/2010\\\/10\\\/17\\\/example-of-lack-of-governance\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2010\\\/10\\\/17\\\/example-of-lack-of-governance\\\/\",\"url\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2010\\\/10\\\/17\\\/example-of-lack-of-governance\\\/\",\"name\":\"Example of lack of governance -\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/#website\"},\"datePublished\":\"2010-10-17T12:48:00+00:00\",\"description\":\"We are delivering a new service support where we are facing the same situation:We are doing a great job in number of tickets.We are enhancing the - joapen projects\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2010\\\/10\\\/17\\\/example-of-lack-of-governance\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/joapen.com\\\/blog\\\/2010\\\/10\\\/17\\\/example-of-lack-of-governance\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/2010\\\/10\\\/17\\\/example-of-lack-of-governance\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/joapen.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Example of lack of governance\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/joapen.com\\\/blog\\\/\",\"name\":\"joapen projects\",\"description\":\"Just a place to write\",\"publisher\":{\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/#\\\/schema\\\/person\\\/23919df2312175fe9c4609203595b217\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/joapen.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/#\\\/schema\\\/person\\\/23919df2312175fe9c4609203595b217\",\"name\":\"joapen\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/joapen-mini.jpeg\",\"url\":\"https:\\\/\\\/joapen.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/joapen-mini.jpeg\",\"contentUrl\":\"https:\\\/\\\/joapen.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/joapen-mini.jpeg\",\"width\":400,\"height\":400,\"caption\":\"joapen\"},\"logo\":{\"@id\":\"https:\\\/\\\/joapen.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/joapen-mini.jpeg\"},\"sameAs\":[\"http:\\\/\\\/www.joapen.com\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Example of lack of governance -","description":"We are delivering a new service support where we are facing the same situation:We are doing a great job in number of tickets.We are enhancing the - joapen projects","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/","og_locale":"en_US","og_type":"article","og_title":"Example of lack of governance -","og_description":"We are delivering a new service support where we are facing the same situation:We are doing a great job in number of tickets.We are enhancing the - joapen projects","og_url":"https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/","og_site_name":"joapen projects","article_published_time":"2010-10-17T12:48:00+00:00","author":"joapen","twitter_misc":{"Written by":"joapen","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/#article","isPartOf":{"@id":"https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/"},"author":{"name":"joapen","@id":"https:\/\/joapen.com\/blog\/#\/schema\/person\/23919df2312175fe9c4609203595b217"},"headline":"Example of lack of governance","datePublished":"2010-10-17T12:48:00+00:00","mainEntityOfPage":{"@id":"https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/"},"wordCount":226,"commentCount":0,"publisher":{"@id":"https:\/\/joapen.com\/blog\/#\/schema\/person\/23919df2312175fe9c4609203595b217"},"articleSection":["Change Management","Clients Management","Service Management"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/","url":"https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/","name":"Example of lack of governance -","isPartOf":{"@id":"https:\/\/joapen.com\/blog\/#website"},"datePublished":"2010-10-17T12:48:00+00:00","description":"We are delivering a new service support where we are facing the same situation:We are doing a great job in number of tickets.We are enhancing the - joapen projects","breadcrumb":{"@id":"https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/joapen.com\/blog\/2010\/10\/17\/example-of-lack-of-governance\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/joapen.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Example of lack of governance"}]},{"@type":"WebSite","@id":"https:\/\/joapen.com\/blog\/#website","url":"https:\/\/joapen.com\/blog\/","name":"joapen projects","description":"Just a place to write","publisher":{"@id":"https:\/\/joapen.com\/blog\/#\/schema\/person\/23919df2312175fe9c4609203595b217"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/joapen.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/joapen.com\/blog\/#\/schema\/person\/23919df2312175fe9c4609203595b217","name":"joapen","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/joapen.com\/blog\/wp-content\/uploads\/2021\/04\/joapen-mini.jpeg","url":"https:\/\/joapen.com\/blog\/wp-content\/uploads\/2021\/04\/joapen-mini.jpeg","contentUrl":"https:\/\/joapen.com\/blog\/wp-content\/uploads\/2021\/04\/joapen-mini.jpeg","width":400,"height":400,"caption":"joapen"},"logo":{"@id":"https:\/\/joapen.com\/blog\/wp-content\/uploads\/2021\/04\/joapen-mini.jpeg"},"sameAs":["http:\/\/www.joapen.com"]}]}},"_links":{"self":[{"href":"https:\/\/joapen.com\/blog\/wp-json\/wp\/v2\/posts\/294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/joapen.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joapen.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joapen.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joapen.com\/blog\/wp-json\/wp\/v2\/comments?post=294"}],"version-history":[{"count":0,"href":"https:\/\/joapen.com\/blog\/wp-json\/wp\/v2\/posts\/294\/revisions"}],"wp:attachment":[{"href":"https:\/\/joapen.com\/blog\/wp-json\/wp\/v2\/media?parent=294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joapen.com\/blog\/wp-json\/wp\/v2\/categories?post=294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joapen.com\/blog\/wp-json\/wp\/v2\/tags?post=294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}