{"id":396,"date":"2011-11-08T22:48:00","date_gmt":"2011-11-08T22:48:00","guid":{"rendered":"http:\/\/joapen.com\/blog\/2011\/11\/08\/service-management-challenges\/"},"modified":"2011-11-08T22:48:00","modified_gmt":"2011-11-08T22:48:00","slug":"service-management-challenges","status":"publish","type":"post","link":"https:\/\/joapen.com\/blog\/2011\/11\/08\/service-management-challenges\/","title":{"rendered":"Service Management challenges"},"content":{"rendered":"<p>For the renewal discussions it&#8217;s important to&nbsp;review&nbsp;the basic concepts of each application support.<\/p>\n<p>Just 4 main items:<\/p>\n<ul>\n<li>The nature of the business\/application output,<\/li>\n<li>The real demand done to the application in terms of processes and technology.<\/li>\n<li>The high\/low level of contacts with the customer.<\/li>\n<li>The changing nature of demand (financial closing periods, end month, application changes&#8230;).<\/li>\n<\/ul>\n<p>There are other challenges (from a different perspective):<\/p>\n<ul>\n<li>Availability,<\/li>\n<li>Capacity,<\/li>\n<li>Continuity,<\/li>\n<li>Security.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>For the renewal discussions it&#8217;s important to&nbsp;review&nbsp;the basic concepts of each application support. Just 4 main items: The nature of the business\/application output, The real demand done to the application in terms of processes and technology. The high\/low level of contacts with the customer. The changing nature of demand (financial closing periods, end month, application &#8230; <a title=\"Service Management challenges\" class=\"read-more\" href=\"https:\/\/joapen.com\/blog\/2011\/11\/08\/service-management-challenges\/\" aria-label=\"Read more about Service Management challenges\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":["post-396","post","type-post","status-publish","format-standard","hentry","category-service-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Management challenges -<\/title>\n<meta name=\"description\" content=\"For the renewal discussions it&#039;s important to&nbsp;review&nbsp;the basic concepts of each application support.Just 4 main items:The nature of the - 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