{"id":4286,"date":"2019-07-03T10:54:43","date_gmt":"2019-07-03T10:54:43","guid":{"rendered":"http:\/\/joapen.com\/blog\/?p=4286"},"modified":"2019-07-03T10:54:43","modified_gmt":"2019-07-03T10:54:43","slug":"post-mortem-incident-analysis","status":"publish","type":"post","link":"https:\/\/joapen.com\/blog\/2019\/07\/03\/post-mortem-incident-analysis\/","title":{"rendered":"Post-mortem incident analysis"},"content":{"rendered":"<p>After having a priority 1 issue in production, we conduct a post-mortem analysis.<\/p>\n<h1>Some best practices (ground rules)<\/h1>\n<p>We try to see the issue as an holistic situation where we can learn more than expected.<\/p>\n<table>\n<thead>\n<tr>\n<th>From<\/th>\n<th><\/th>\n<th>To<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Seeking Single Root Cause for an outage<\/td>\n<td>\u27a1<\/td>\n<td>Addressing the multiple systemic contributing factors to an outage<\/td>\n<\/tr>\n<tr>\n<td>Prevention (only)<\/td>\n<td>\u27a1<\/td>\n<td>Breaking down TTR (time to resolve components)<\/td>\n<\/tr>\n<tr>\n<td>Blameful post-mortems<\/td>\n<td>\u27a1<\/td>\n<td>Blameless post-mortems<\/td>\n<\/tr>\n<tr>\n<td>Surface Level post incident reviews<\/td>\n<td>\u27a1<\/td>\n<td>Strategic Level understanding and improvement<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h1><strong>Mean Time to Recover (MTTR) Metric<\/strong><\/h1>\n<p>MTTR = MTTD (Detect) + MTTI (Isolate) + MTTF (Fix)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>After having a priority 1 issue in production, we conduct a post-mortem analysis. Some best practices (ground rules) We try to see the issue as an holistic situation where we can learn more than expected. From To Seeking Single Root Cause for an outage \u27a1 Addressing the multiple systemic contributing factors to an outage Prevention &#8230; <a title=\"Post-mortem incident analysis\" class=\"read-more\" href=\"https:\/\/joapen.com\/blog\/2019\/07\/03\/post-mortem-incident-analysis\/\" aria-label=\"Read more about Post-mortem incident analysis\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-4286","post","type-post","status-publish","format-standard","hentry","category-agile-methodology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Post-mortem incident analysis -<\/title>\n<meta name=\"description\" content=\"After having a priority 1 issue in production, we conduct a post-mortem analysis. 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