{"id":7492,"date":"2023-01-07T00:27:00","date_gmt":"2023-01-06T23:27:00","guid":{"rendered":"https:\/\/joapen.com\/blog\/?p=7492"},"modified":"2023-04-07T00:38:51","modified_gmt":"2023-04-06T22:38:51","slug":"it-support-evolution-from-standard-to-luxury-support","status":"publish","type":"post","link":"https:\/\/joapen.com\/blog\/2023\/01\/07\/it-support-evolution-from-standard-to-luxury-support\/","title":{"rendered":"IT support evolution from standard to luxury support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Context<\/h2>\n\n\n\n<p>IT service company that provides products and services on the products.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Purpose<\/h2>\n\n\n\n<p>Understand the concrete actions to promote the service support that is rated by the customers as standard to a top or first class support (luxury). <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Results<\/h2>\n\n\n\n<p>The analysis of the service given us the confirmation that there were basic disconnection between the work done and the expectations of the work to be done. There were no diligent communications between the business and the service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Classic &#8220;corridor of risk&#8221; diagram was used to explain the situation<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"457\" src=\"https:\/\/joapen.com\/blog\/wp-content\/uploads\/2023\/04\/image-3-1024x457.png\" alt=\"\" class=\"wp-image-7493\" srcset=\"https:\/\/joapen.com\/blog\/wp-content\/uploads\/2023\/04\/image-3-1024x457.png 1024w, https:\/\/joapen.com\/blog\/wp-content\/uploads\/2023\/04\/image-3-300x134.png 300w, https:\/\/joapen.com\/blog\/wp-content\/uploads\/2023\/04\/image-3-768x343.png 768w, https:\/\/joapen.com\/blog\/wp-content\/uploads\/2023\/04\/image-3.png 1196w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Basic map (anonymized) for explanation of the actions to be performed<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"596\" src=\"https:\/\/joapen.com\/blog\/wp-content\/uploads\/2023\/04\/image-4-1024x596.png\" alt=\"\" class=\"wp-image-7494\" srcset=\"https:\/\/joapen.com\/blog\/wp-content\/uploads\/2023\/04\/image-4-1024x596.png 1024w, https:\/\/joapen.com\/blog\/wp-content\/uploads\/2023\/04\/image-4-300x175.png 300w, https:\/\/joapen.com\/blog\/wp-content\/uploads\/2023\/04\/image-4-768x447.png 768w, https:\/\/joapen.com\/blog\/wp-content\/uploads\/2023\/04\/image-4.png 1212w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Plan divided into 2 phases to enable budget approvals, check evolution of customer feedback and engage the team into small steps.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Context IT service company that provides products and services on the products. Purpose Understand the concrete actions to promote the service support that is rated by the customers as standard to a top or first class support (luxury). Results The analysis of the service given us the confirmation that there were basic disconnection between the &#8230; <a title=\"IT support evolution from standard to luxury support\" class=\"read-more\" href=\"https:\/\/joapen.com\/blog\/2023\/01\/07\/it-support-evolution-from-standard-to-luxury-support\/\" aria-label=\"Read more about IT support evolution from standard to luxury support\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[267],"tags":[],"class_list":["post-7492","post","type-post","status-publish","format-standard","hentry","category-mapas-llc"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IT support evolution from standard to luxury support -<\/title>\n<meta name=\"description\" content=\"Context IT service company that provides products and services on the products. Purpose Understand the concrete actions to promote the service support - joapen projects\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/joapen.com\/blog\/2023\/01\/07\/it-support-evolution-from-standard-to-luxury-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT support evolution from standard to luxury support -\" \/>\n<meta property=\"og:description\" content=\"Context IT service company that provides products and services on the products. 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