During these months I face the service renewal activities.
This summary list just tries to review the concepts to be taken into account during these discussions.
A) In general take into account:
- The previous year consumption.
- The previous year major activities.
- The business challenges for next year.
- Why is this service worth doing?
- What are the consequences of not doing this service?
- What are the major risks associated with doing the service?
C) The minimum conditions for a service,
In general the balance Service & Budget has to be feasible and affordable:
The services has to be sized in terms of:
- Availability: 12 months,
- Service Level Agreement,
- Team behind the service has a minimum set of characteristics they have to achieve:
- Functional knowledge,
- Technical knowledge.
- Real expected time response.