ITIL Foundations v3

This week I have assisted to a training about ITIL foundations.The session started as a bored teorical training session about a framework, and taking into account that all the concepts were known by me, the first hours were hard.I was sitted with a colleague that also know CMMI so we were all the session relating … Read more

Birth of the CMM

In the mid 1980’s software had become an increasingly larger part of weapons systems and many products. The U.S. DoD was strongly dissatisfied with the outcomes of weapons development projects. This gave rise to the Software Engineering Institute (SEI) and the first Capability Maturity Model (CMM) funded by the DoD.As consequence of all of this, … Read more


During this year we are deploying CMMI in our Service Support. The best benefit of this deployment has been the increase of business visibility that people has learned about the activities they perform. Before to have it, people worked without understand some essential topics of the business. Now people feel more comfortable with the tasks … Read more