CMMI

During this year we are deploying CMMI in our Service Support.

The best benefit of this deployment has been the increase of business visibility that people has learned about the activities they perform.

Before to have it, people worked without understand some essential topics of the business. Now people feel more comfortable with the tasks they are performing due to they know the business effect each task has.

I need to improve this knowledge, but the initial evolution is encouraging.

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