I love this type of visual representations, that I can use for different purposes.
When change is required, and you are defining the actions you want to put in place, you have to define properly the actions and its sequence.
In the same way the see builds the line of the coast with destructive and constructive waves, on a transformation program or change initiative you can have these two type of actions that will shape the beach in different ways.
Destructive waves erodes the current status quo, removes processes, behaviors even people. These actions use to be identified as negative actions but they are a necessary step if you want to put in place constructive actions. You have to evaluate the level of destruction you want to put in place, and measure the consequences of them. Destructive waves have high energy, these actions should be concrete and punctual. Too much destruction is not desired.
Constructive waves carries strong swash and have low energy. These actions requires more time to be put in place and space in the beach to let the sand there.
Understand your business environment is key when defining the approach of your strategy, the way you want to promote the change, penetrate a new market or just achieve your goal.
For each type of business environment you have to put in place a set of combined actions, but they have to share a common pattern/approach that enable to fit with the environment.
The identification of the pattern and the use of it on actions will improve the efficiency of your plan.
There are thousand of environments, but these ones defined by BCG could be a good summary:
For instance if you are working on a adaptive environment and you are thinking on an action that is not “fast” take into account that the efficiency of this action is not going to be so much high.
This analysis is also done for the selection of vendors. If I am a aircraft manufacturer and I have a complex engineering environment composed by highly customized processes which requires a strong support of the selected vendors, I presumably will partner with a big vendor. In case I’m a start-up growing up quickly and with the need of reacting fast, it will enable me to succeed.
Google Sending Mobile usability warnings to huge number Of Webmasters. And the platforms as wordpress, prestashop, shopify… are part of this massive communication.
The message I receive is: “Fix mobile usability issues found…” follow by the domain name.
My honest opinion is that this is the way Google is saying us: check out your mobile usability because we are going to change the search algorithm and this will be important.
I checked the tools offered by Google for checking and fixing the issues and at the end of the day the main factor is the template you have.
For sure every single web is different and a deep analysis is required, but the template is key here.
The first question that comes to my mind is,
Any thought about this?
I was doing my visit to the Barnes & Noble store and I found this book, read some pages randomly and I decided to buy it.
The behavior principles of a person, the way to evolve in a relationship with a person who came from a different world, team management, leadership, respect, how to align common goals, talent…
So many interesting anecdotes during the period of 1950 to 1969. Nice book that did my last couple of trips more pleasant.
This is not mentioned in this book, but one of the innovations introduced in the game by Red Auerbach was the Zipper Offense; he was able to develop and utilise the zipper offense before his competitors. The zipper offense created the term “zipper cut”, which we often use when talking about a particular cut that starts off the offense.
Today is the international day of the press without borders and to celebrate Reporters Without Borders is enabling access to certain websites in countries where they are inaccessible; I think is a nice initiative by the way.
But next year I want to propose they will launch a campaign to recover “the verified data”, at least in the Spanish press.
Another idea that comes to my mind is that press could notify in a given news the percentage of data and the percentage of opinion. In the same way than the food describes the % of ingredients and add the % daily recommended amount, I would like to see when I read a newspaper the percentage “data” and the percentage of “opinion” in a given news.
Imagine!, in this way I can know if my quota of daily tabloids reading is covered.
Vendor management strategy is composed by complex set of actions based on basic principles and tactics. You have a current scenario, and you define future set of alliances with respect your portfolio of assets. Nothing new here.
Vendors behavior is simple, they are hungry of opportunities, new contracts and you have to feed them in some way or other. In your list of vendors, you have preferred vendors and non-preferred vendors.
You have a vendor who is strongly working with you but that for some reason is not part of your future vendor future picture. The situation is:
Which tactics should you put in place to drive this vendor?
Reporting consumers are very hungry about the data, the details and the different perspectives they want to have on a single topic. I have not objection on the existence of reports for management, but there is a limit on all of this so we should be focused on the customer and not just doing internal reports.
Back-office employees, do not use to meet the customer, so it’s important to establish a direct link between then and the customer. Ok, you have the software, the products… but in a big organizations you also have people doing management stuff and they do not deliver software, they produce reports. These guys are part of the team, they are part of the E2E value chain delivery and they are part of what your customer see from your company.
Same picture, same feelings , is a sentence I use when I look at the perspective of the reports my customer is receiving. Having the same reports internally and externally ensures me the team is aware of what the customer is seeing, and they react when some trend or data is unusual or out of context.
I do not use to ask for new reports if they are not for my customer. If I find a set of data that can be valuable for the customer, I ask the creation of such report and I send to my customer with a question:
After some months I ask again if receiving that report is valuable or not. If it is not, then I stop sending it (time is gold).
(Den Haag, Netherlands, passion by bikes)
I found this picture that summarizes very well how the evolution of the work as we know today has changed, at least in the professional services environment that is where I work.
Apart of these perspectives, I would like to highlight some others.
You have to provide value to your company, to your customer, to your own organization. This also has to be shown, explained in different formats and environments.
You can advertise about your self internally to your direct management, but this is not enough anymore. To build a personal brand outside your current employer is also needed. LinkedIn, a blog, twitter, the next social environment….
Work with your colleagues, establish relationships, understand what are the new trends, the real direction of the market, know people and be known.
You won last contract a couple of years ago, a big one, and you were so happy about it.
Time runs fast and now the new RFP is going to be published again. You feel as the owner of the work and from your point of view you deserve to continue handling this contract.
But the reality is other, you have to jump to the ring and defend your title.
First you have to remove from you and your team’s head some behaviors that will not help you:
You have been invited again, so I’m sure you are doing well, but you have to change your mindset and force yourself to do not fall into the trap.
What can I do then?
You are out, so assume and transmit to the team that you are out. I remember a manager moving the offer team to a room in the other side of the building to physically remind the team that if they want to come back to their seats, they have to win the right to do it. Do not show you are just hungry, show you are starving.
Challenge your past performance , and the weak points of your model, so you have to be honest and serious about this. Don’t be complacent, you are out!.
Emphasize innovative thinking and fresh ideas, Add new people that promotes new ideas. Challenge your existing solution and think of ways to improve it.This potentially can generate conflicts, so be very carefully on this.
Listen customer feedback from a third party, gain perspective taking information from a trusted source, do not assume that you know how the client feels about your delivery.
This is a new deal, so manage it as a new win, a new logo. Show enthusiasm for this new logo, this new opportunity…
Show Corporate commitment to the RFP , identify people in your customer that are important (start from scratch) and visit them, identify people in your organization that needs to show-up. Your customer wants to understand your whole company is committed on their business, to have senior management showing the importance of this RFP is important.
Any other thing we have to think about? Just step into the ring and fight for a new contract!