This year I was able to go to the Pyrenees mountain and ride for five days on the never-ending trails of Ainsa.
Nice place to ride and rest, a year where we picked the routes in a very good way. The only problem we had was the temperature, so so warm days.
(Bajo de Peña trail, at the end of the route)
The management of a portfolio of applications is in some ways similar to the management of an account, in the way that you have in one hand the customer satisfaction and on the other hand you have the profit you do.
I would like to go in deep for a situation like the one showed below: the customer is happy, but the vendor is having important issues.
You can have situations where the customer is so happy but internally you are suffering bad consequences. This usually happens when you are growing or decreasing your presence as IT vendor with respect your customer.
From customer point of view the perceptions can be positive: SLAs are achieved, the projects are delivered with some issues and the management of the portfolio is running with issues due to the complexity of the environment. Things are running and at the end of the day this is what really matters. The customer is happy.
On the other hand, you review your numbers and they are not good. You analyze the situation and you find the account team is organized in a way that they can absorb 5m$ – 10m$, but they are not ready to absorb a volume of 20m$.
What could be the causes?
- The maturity of the processes are not good.
The communication channels are so weak and limited to the old team members that talk each other, but the new members are out.
- The way to manage the projects is valid for a small amount of medium size projects, but not for a bigger amount of medium and big projects.
- The PMO is overloaded, the delivery managers too.
- The staff is jumping from one project to other, sometimes you see moves where you feel that in general the urgent things are attended and the important things are attended later.
- Senior managers are also overloaded, they are attending a demanding customer and suddenly the internal activities are not fully attended.
- You receive payments based on project milestones, you suddenly have a lot of payments to manage, and to do it manually takes to much time and communications between PMO, SDMs and finance.
You need to look at the situation with perspective, you need to re-organize your team, promote the automation of some processes, mature and standardize the communication channels and the processes.
You need a change,
Now this blog is hosted in a different server, and the result is just better in terms of time response.
I came from an average load time of 3,5s to an average load time of 2,15s.
The first 2 requests took 1,3s; mainly the web browser waiting for response from server (yellow line). Now this takes 0,7s.
Now it’s time to go for next priority!
Imagine you are the HR lead for a big organization. You know Linkedin is the more used professional network used by the employees. This network manages candidates appliances for other companies (mainly your competitors).
And then, you want to know:
- how many of your employees are applying to jobs in other companies,
- which countries shows more people looking for a new job outside your organization,
- which roles are the most common ones,
Linkedin has that information, that’s for sure, the questions they probably have done to themselves could be:
is there market for that information?
- is it licit to sell that information?
- how much valuable is it?
- what could be the price of it?
During the NBA final series there has been a move which has been mentioned so much in the forums and on the TV, it is the Hammer, which belongs to the Zipper Series of the Spurs playbook. This is really aesthetically pleasant move; and very difficult to implement, by the way.
I continue trying to understand how hosting companies earn money with their services. I cannot calculate the TCO per server or per user, but I can do some figures to calculate the revenue per server: I have the prices on the web page and I can know the number of customers for a given server (neighbors).
I have looked for the benchmark recognized by the market and there are 2 key measures used: net revenue per square foot and net revenue per server. The second one can be found in the results report of the public companies; so I can compare my exercise with the market!!
With it, I wanted to understand how much revenue per server earn each one of the providers that I work with. There are some assumptions I had to do, but the result are so much interesting.
Some things to think about:
- Rackspace declared on Second Quarter 2013 a revenue per server of 969€.
- I have to continue analyzing this, the information I have does not make sense a lot. The prices are too different.
- It’s easy to understand how companies with cheap prices hosts more customers in the same server.
- It’s almost impossible to calculate the Operating income.
This Gartner article talks about something I have been commenting with some colleagues several times: the customers are spending less and less money. IT is an industry that destroys itself, and some times or some events provokes the expenditure to be reduced.
What the article provides are details and figures that explains the trend.
- It reduces the increase of IT expenditure from 4.1% to 2.1%. In this other article you can see the forecast of 4.1%.
- IT outsourcing is growing slower than expected as sharply reduced pricing by the largest vendors is impacting the cloud storage services market.
- The device market is growing less than expected due to the decrease of unit price of the devices. Forecast goes from 6.5% growth to 1.2%.
- IT outsourcing is growing slower than expected as sharply reduced pricing by the largest vendors is impacting the cloud storage services market. Again say goodbye to “outsourcing”.
- DBMS software market is expected to have strong growth as DBMS adoption is driven by big data and digitization initiatives.
Slower growth is expected in the applications market, specifically office suites and digital content creation.
One of the feelings I have on software is that the move from license subscriptions to cloud services really costs as much as a software license. What is true is that the adoption of cloud services make it easier for companies to cut staff or redeploy workers to make other things, I would say IT services really to decrease in future more and more.
I have compared the 2 tables and this is the result:
(The forecast has been adjusted downwards)
Sometimes I think about how much “wondering” I am in a given moment, how ready I am for packing and going to any other place.
Sometimes I see my self as an old guy who misses the home even when I still have not done any move to anyplace. Some other times I see myself living in anyplace, with energy to pack the same day and travel and start a new journey.
To have these thoughts and imagine how could be life in other city is something fascinating, it makes your mindset more flexible, it provokes you to ask interesting questions:
- What will you pack?
What won’t you pack?
- What will you miss from your current home, city?
- How much time will I need to learn the local language?
- Will I be able to feel integrated in the new place?
I do not you, but I have still not found a clear standard way to meaure the E2E time response of a web hosting provider for a prestashop store. I know my shared hosting has a slow First Time response, but where to go?
On WordPress someone created a plugin to measure the CPU speed, the network transfer and database queries per second. The way to compare with others is not accurate, but it’s better than nothing.
When you are using a shared server, the CPU, the number of neighbors and many other aspects are key to understand the time response, but I want to be able to compare apples with apples, and avoid every single provider to tell me why their hosting is faster than others.
Other aspect relevant for me, is that I want speed on Prestashop configuration, I don’t care about WordPress or joomla or other environments.
So, I’m looking for the Kms/h refference, something like “Bogus PrestaShop Instructions per Second” (BogoPips) that enable the community to compare apples with apples.
Is there already something in place?
This is the torture machine that punishes me:
Only 0,54% of the visits do a purchase, and this is today, that % is decreasing every day.