Organised Services Operating Model (OSOM)

The Organised Services Operating Model (OSOM) is a template operating model to help organisations adopt a service-based approach. More information here: and here: For questions related to that, you can be in touch with Steve Purkis: You can use it in any context, It uses Wardley Maps. It digs into the operational … Read more

Service Management challenges

For the renewal discussions it’s important to review the basic concepts of each application support. Just 4 main items: The nature of the business/application output, The real demand done to the application in terms of processes and technology. The high/low level of contacts with the customer. The changing nature of demand (financial closing periods, end month, application … Read more

IT Support evolution

I had some time and a notebook and I wrote this thinking about the IT service support trends. It seems to be a stupid exercise, but it’s funny to see that the concepts offered yesterday, today and probably tomorrow, all are the same. With the risks and fears of the client, it’s more or less … Read more