Service Management challenges

For the renewal discussions it’s important to review the basic concepts of each application support.

Just 4 main items:

  • The nature of the business/application output,
  • The real demand done to the application in terms of processes and technology.
  • The high/low level of contacts with the customer.
  • The changing nature of demand (financial closing periods, end month, application changes…).

There are other challenges (from a different perspective):

  • Availability,
  • Capacity,
  • Continuity,
  • Security.

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