Guidance to a Manufacturing Operations Lead -

Context

Manufacturing operations lead that is overloaded by lack of planning on the evolution of his own role in a scenario of fast growth.

Provide guidance about how to identify, and decide how to articulate his responsibilities in the fast growing scenario they have.

Provide basic knowledge on Wardley Mapping:

How to read a map, how to divide the knowledge transfer process.
We identified the major bureaucratic and administrative work that have multiplied the time required to get the things done.
Many of the decisions done by the person are 100% done by his own understanding of the whole process and criteria, which makes the delegation almost impossible in some of the cases.
We divided approval processes into different type of $ dollar ranges and a process of escalation was defined to
A person was hired, with emphasis of being a settler attitude type of person.
The exercise was done on 2 main use cases, the others were directly done by the operations lead without support.