How do you manage the “New Legacy”?

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The identification of the “New Legacy”, is a tough topic.

Be right with the timing requires situational awareness.

  • What are the accepted processes in your org to identify the “new legacy”?
  • What is the informal way your org recognizes the “New legacy”?

A simple example,

  • CRM products were a valued product before 2008. It provided a differential value.
  • CRM functionality moved to SaaS solutions, mainly Salesforce. That was a long process.
  • In 2025, majority of large corporations uses a SaaS CRM, which provides key capabilities to their organizations, but they are decreasing the visibility as it’s considered an utility.

When can we consider that SaaS CRM will be considered the new Legacy?

There are many aspects to consider (external and internal), but there is a market factor that need to happen: the existence of a breakthrough alternative that provides a competitive advantage and that is making early adopters to move towards it.

what else?

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