From mess to an organized environment

The work on organizations can be sometimes a completely mess.

I’m working on an initiative to turn this “mess” into a more organized and efficient delivery.

The basic approach we are following is:

1. To have a clear, complete and detailed organizational chart.
2. Understand what are the governance rules defined by contract with the customer.
3. Define role and responsibilities for the different players (using a RACI).
4. Communicate the roles, expectations and a defined reporting templates.
5. Promote escalations on specific conflicts that could arise, work on these aspects and refine the RACI.
6. Prioritize the focus on the major, critical hurdles.
7. Work always on practical scenarios, avoid just to define theory.
8. Lead by example.
9. Promote ITIL, PMI, Six Sigma best practices.
10. Repeat the process again and again.

After 1 month of work, results start to show green signals, but we are still RED 🙁