You are working in big application project, some months studying requirements, some others planning and developing them after the proofs of concept with identified and approved key users.
Then, you develop the solution during some other months and finally end-user acceptance test is approved by your customer.
You refine the last details of the migration to the new application and the different stages of the transition to the new application.
You deploy it, and suddenly there are some problems with the end users adoption. They don’t like the application, why?
- “…The training sessions offered did not cover the 100% of the features of the application… but they are the same business processes you were managing within the old application… yes, but I really feel that I would need more explanations…”
- “…there were some features of the old application that I enjoyed a lot and it helped me in my daily duties. They have disappeared… why nobody consulted me?”
- “… where is the ‘xxxx’ field of the form?, this process is not right and I do not feel comfortable using this wrong process…”
- “… I don’t understand why the other people need to see this information; in the old application the restrictions were different…”
- “… Who decided these colours? …”
- “… With the web application I cannot copy and paste…”
These comments are from the same people who once that facebook, twitter or whatever web portal was created they:
- Learned to use the tool without a formal course,
- Updated all their photos: weeding, children, friends, family…
- Entered all their personal information in several questionnaires,
- Didn’t complaint about the colours / shapes… they are funny!
I don’t know if this is the natural behaviour of some people to changes in their job or there is another reason, but the resistance to change to the “new” applications exist.
I’m exaggerating a lot, but imagine that it happens to you….
WordPress
Google + 
Facebook