ServiceNow Training Vs SalesForce Trailhead

I have accessed to the ServiceNow training services they offer. And as I have been using the SalesForce Trailhead services, to compare it is the first thing I have done.

The first thing you find is that the majority of the courses are so much expensive. You can consider that nothing is for free, but the amount of training courses offered by SalesForce is impressive.

The user interface is very classical in comparison with trailhead. The use of videos is low and there is a lot of documentation to read, but without a clear learning path or goal.

The way the information is updated it nice but you have the feeling you are accessing to a help database from 2002.

It’s clear the training strategy from ServiceNow is so much different to the one picked by SalesForce. I’m sure they are making some money with these training courses, but the speed of adoption of the communitty (technical, users and business users) is going to grow very slowly in comparison with SalesForce.

Diario de invierno

Con Javier en casa y el resto del jaleo, es complicado sacar tiempo para leer. Dormir es una necesidad básica de la que me cuesta prescindir. Eso si, en esta semana de diciembre con viajes a Madrid y Barcelona, me dio tiempo a leer este diario lleno de reflexiones y anécdotas.


Stock decisions I did not take

This is a list of events and potential actions I didn’t take, and that I want to remember:

  1. Event: Trump won the USA election
    • Action not taken: Buy Goldman Sachs stock.
    • Result in 3 months: stock from 185$ to 250$.
  2. Chemours splitted from DuPont, Nelson Petz after Kraft split he invested in Mondelez.
    • Action not taken: Buy Chemours stocks.
    • Result in 1 year: stock from 8$ to 35$.

Benchmarking by Solomon Associates

Solomon Associates created a methodology to measure the performance of the oil companies: Comparative Performance Analysis (CPA), started in 1980. Their registered motto is: measure, manage, maximize.

One of the essential concepts is that only through this comparison process you can truly identify the areas where your facilities could improve.

The main oil companies of the world require their services to understand how competitive they are.

There are different indexes under this methodology:

  • “Reliability and Maintenance Effectiveness Index” (RAM EI): Lost margin (due to RAM causes) and maintenance cost.
  • “Maintenance Index” bench-marking services also examine petrochemical and refinery performance.
  • “Net Cash Margin Measurement, Management, and Maximization” (NCM³®) methodology: points to areas for improvement through an effective mix of no- or low-cost projects.
  • “Start Reliability” and “Lost Revenue” Opportunity services: use proprietary metrics to analyze the performance of power generation facilities.
  • Start “Equivalency Ratio” and Hour Equivalency Ratio™ services benchmark power production facilities using proprietary metrics.
  • “Equivalent Generation Complexity” (EGC) services: to help improve process performance by comparing it to Solomon’s database of industry leaders.

In terms of RAM EI, you are not a world-class performer if:

  • Maintenance costs are not below 1,4% of PRV (Plant Replacement Value).
  • Mechanical availability is not above 96,7%