Dangerous questions

I have sent to a service manager an e-mail with some key points we have to take care for 2011 during the service execution and that are changes to 2010. As answer, I have received: From: Service ManagerTo: myself Hello joapen, Thanks for the update ! This information is useful to me too. Maybe we … Read more

Enabling conditions for a team

There are some conditions we have to create if you want to have a group of people as a team: Person competence, you need people with enough competences, some of them complementary. Clear & defined functions, for all team guys and clear channels of communication (inbound/outbound). Authority, to decide on some aspects, features, behaviours… that … Read more

Sad times for lack of assertiveness

In your work environment you have 2 things you take care: The goals related to the work you do, and the relationships you establish with people. These 2 aspects walk in different directions and sometimes is complex to reach a good balance. If your behaviour is so aggressive, you will walk through your goals but … Read more

Do you have a problem or a conflict?

Sometimes you find involved in situations where solutions are not reach easily. Why? Sometimes is because we confuse problems with conflicts. Problem: it’s something logic, you can apply an solution for it. Conflict: it’s something emotional, there is some type of personal interference that usually does not allow to find a solution. Take care to … Read more

Attributes of well defined requirements

List to for reading before define requirements: Unambiguous: Precise and clear with only one interpretation. Consensus agreement. Complete:  Every known aspect is described. Consistent: No contradictions, uniform terminology used. Measurable: In terms of time and cost, can it be estimated? Can it be verified against the implemented solution? Testable: Requirements should be quantifiable. Traceable: Must … Read more

October & November: budget time

In scope: time for numbers, time for forecasts, time for agrements, time for details, time for defining new scope, time for removing old services, time for welcoming new services, time for closing gaps, time for learning, Out of scope: time for blog and other hobbies almost finished!!!   yuhh juuuu

Stock-Keeping unit (SKU)

Learning the manufacturing language, SKU is a unique identifier for each distinct product and service that can be purchased. SKU use is rooted in data management, enabling the company to systematically track its inventory or product availability, such as in warehouses and retail outlets. They are often assigned and serialized at the merchant level. Each … Read more