I have sent to a service manager an e-mail with some key points we have to take care for 2011 during the service execution and that are changes to 2010.
As answer, I have received:
From: Service Manager
Thanks for the update ! This information is useful to me too.
Maybe we forward this information to team too?
To: Service Manager
You are the service manager, you have your style managing your team, apply your style,
Sometimes I am rude, but if I start answering easy questions, I will finish managing the team.