Scenario: Software App with difficulties

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This is an scenario I would like to discuss with you,

It’s related to an application that is deployed in different major corporate clients. It’s in a situation where some type of investment is required to try to unlock some of the existing problems it has.

Situation AS-IS

  1. Application is too heavy to implement to new clients. Out of market.
  2. There are 10 implementations of the application on big corporations.
  3. The natural step is to migrate to a different software (investment around $10m) on an integrator. This is a type of investment too high for the organization.
  4. The company makes money through Licenses and consumption of BPO.
    1. For instance, BPO ticket = $100.
  5. There are around 50 APIs that the client can use to complete some tasks or pull data.
  6. APIs are not used at 100%, there is room for improvement.

There are 2 objectives:

  • Grow into new clients
  • Improve Operational costs.

Constraints:

  1. corporation does not approve significant erosion of the gross profits.
  2. The $10m investment should be capitalized in 3-4 years (positive ROI).
  3. Back-office investment is around $7m.
  4. Front-office investment is around $3m.

The initial map we will use

We will start with this map, so it can serve as basis for the conversation.

Purpose of the call

I will introduce the scenario with some more details. I will describe the set of planned actions I believe that can be put in place, and I would like you to challenge them: look for weakness of the proposed solution, potential issues, and other things to consider.

Rules for the call

  • All participants should introduce themselves: name and interest on the session.
  • 1 hour session.
  • Potentially a second session in case majority agree.
  • Session will not be recorded.
  • We follow Chatham House Rules: https://en.wikipedia.org/wiki/Chatham_House_Rule

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