Reviewing some COTs defined by our Customer, there are some of them under a category named: ‘the hackett world-class’.
Looking for more information I visited the Corporate Site and as the basic list of best practices was not enough, I tried to get another references from other Web Sites.
This business advisory firm, is a world leader in best practices research and process benchmarking, helping clients achieve world-class performance through continuous improvement initiatives…. Ok, Ok, I need some more interesting.
I’m focused on Strategic in IT and I was happy to find this article: Get strategic about IT as a business value generator. It has been a really good read.