Increasing the probability of Success, by Glen B. Alleman
I need to remind this presentation from Glen. It helps me a lot to explain several ways of how to perform some tasks.
Month: May 2009
ITIL Positions & their weight
There are a lot of ITIL positions in the ITIL-world, each one with a clear definition of the roles & responsibilities. Apart from the service manager position, that is who leads the work done in the framework (I know, I know,… ITIL does not like to be called “framework”… best practices!!!) for the rest of … Read more