For instance, during Christmas that there is a lot of staff on holidays and each time more and more companies agree this type of stops.
In addition service providers are happy because they also have fewer problems to achieve SLAs and staff can also enjoy this vacation period.
Everybody knows about this period of inactivity but suddenly they realise that this period is coming and they need to deliver something.
What’s happen then?
There is an avalanche of change requests before Christmas, overloading the change management service.