Unsuccessful meetings take you to new unsuccessful meetings

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The title of this post is moving the management staff of our account.

We are working in an environment where, there are thousand of regular meetings with the customer: operational, applications, finance, end user technologies….

This environment makes there are so many relationship with our client, what is very good.

Now we are trying to improve the way all these meetings are planned, celebrated and closed:

  • Is this meeting useful?
  • Are the key people attending to it?
  • Is the client feeling s/he is losing time?
  • Are meeting minutes right?
With the map of regular meetings we have discovered some stakeholders were not involved in meetings, what improve the relation with some key stakeholders that are not in front of a decision but that have influence on all of them.

So it’s being a long term exercise that is trying to improve our account communications. Let’s see how it works.

(Tarifa, April 2010)

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