We are working in an environment where, there are thousand of regular meetings with the customer: operational, applications, finance, end user technologies….
This environment makes there are so many relationship with our client, what is very good.
Now we are trying to improve the way all these meetings are planned, celebrated and closed:
- Is this meeting useful?
- Are the key people attending to it?
- Is the client feeling s/he is losing time?
Are meeting minutes right?
So it’s being a long term exercise that is trying to improve our account communications. Let’s see how it works.
(Tarifa, April 2010)