Gemba Japanese term means “the real place”, in business “the place where value is created”.
To solve a problem, you have to go to the “Gemba” or to the workplace, the machine, the plant, … the place where the root cause of a problem is happening.
The combination of Kaizen & Gemba are clear: continuous improvement in the workplace.
In large hierarchical organizations, when the data, situation are not coming from “the place where value is created“,the situational awareness is low. This provokes the decision making process is executed with the wrong data and/or wrong situation, provoking wrong management and strategic decisions. When this happens in long term period, all decisions are “political” decisions instead of being data-driven decisions.