The importance of projects delivered on time for future sales

You can repeat and repeat to your teams:

Good delivery and good project performance is the most important thing to retain our customer to continue working with us!

But in some cases they will not understand you, some other times they are so focused on their stuff and some others they just don’t care…

So well, IDC in one of the their analysis they highlight that the factor with more contribution to the customer to buy your consulting services again is the projects delivered on time.

Nice! now I can tell them: It’s not me, it’s IDC saying it.