The LUMA System of Innovation is a visual framework of human-centered design that forms a toolset and shared language for innovation. It covers different methods and situations based on the combination of 36 human-centered design methods that are organized in 3 fundamental design skills: looking, understanding and making.
I have used some of these methods individually or combined, but LUMA proposes a more organized way to combine these method and the use of the 3 main fundamental skills helps to pick in a way that makes sense (they call it a recipe).
- Interviewing: identify the right people, prepare the right questions and perform interviews.
- Fly-on the wall observation: Observe without interrupting, and gather data about what’s going on.
- Contextual inquiry: walk through the corridor with the right people and ask the right questions while performing.
- Walk-a-mile immersion: identify a relevant activity and experience the performance first hand.
- What’s on your radar? : people plot items according to their personal significance. The things people assign to the center circle (which is deliberately small) are most significant.