Just a place to write
New Contracts, new agreements, works in the middle of the schedule that must be finished in a rush, clients that want to spend the budget of a year in fifteen days because now they are going to loose the opportunity to spend it, administrators running closing the year and with their mail on fire with … Read more
Last 3 days I have been working with a curious problem. An application was working wrong in a concrete part of the work flow, it returned a data error. I checked the template, the configuration documents, server configuration… All was exactly in the same way to last year but now it was failing. So what … Read more
During this the year the baselines to measure the evolution and efficiency of the Service in the work group were not defined at the beginning of the year. Of course this ‘oversight’ 🙂 provokes that for the rest of the year there were not a pattern to compare what you consider as ‘good’ and measure … Read more
During last two weeks we have been maintaining some applications that we didn’t maintain from a long time. They had their designs in the development environment but something smelled bad in them.On the other hand a large amount of File Cabinets from a library were showing discrepancies between themselves while they should have the same … Read more
Unfortunately that day came; our client and our CEO agreed that big part of our services will be provided by India. People now understand that their work can easily done in India, and they regret all the time spent without thinking in adding value. Sorry guys, it’s so late! Now the future is uncertain, but … Read more
During this year we are deploying CMMI in our Service Support. The best benefit of this deployment has been the increase of business visibility that people has learned about the activities they perform. Before to have it, people worked without understand some essential topics of the business. Now people feel more comfortable with the tasks … Read more
This Problem has been a headache during all the existence of Domino.doc, nobody knows what’s the problem about it. Finally IBM has found the solution to the problem, a release later to the original problem: the problem started with 6.5.1 and the solution has been published for 7.0, but… anyway, The client has 6.5.1 as … Read more
I have added to my hosting an OsCommerce installation with the purpose of seeing the features and help a friend to build his e-commerce portal. Once again, the only thing we need to do is to understand the features and feed the program with all the required information. I love all the different people who … Read more
Universities include a lot of Subjects in their courses but none of these subjects talks about Communication Skills. In fact this is one of the main problems that a student has when gets a job and finds that doesn’t know how to reply a formal mail or how to attend a phone call. Amazing, no?? … Read more
I work for a company with offices around the world, in addition all our services are remote services. With it, it’s easy to understand that the business is sent to each office depending of the cost/quality level required to provide a good service. The group of people I’m leading is so young and it’s difficult … Read more