Suddenly I’m your customer, what am I looking for?
- You are prepared: do you know your/my industry, you know the business processes, what is/isn’t valuable for us, our priorities, our business initiatives.
- You know my company: who we are, how we approve/reject projects, where we are investing, who is who.
- You demonstrate initiative: Be proactive studying our business initiatives, ask for priorities, call when something fail.
- You demonstrate special initiative on me: what I need to work on, what is my work-style, what is important for me.
- You make me feel comfortable: give me time to think, do not pressure me, understand if I’m fine or Today is not my best day,
- You provide ideas and suggestions: think about alternatives and explain them using different points of view, look for win to win approaches.
- You provide evidences for your assertions: data, evidences that I can use to justify initiatives and business cases.
- Give options: if you come with a problem, give me some alternatives.
- Add value to your relationship
- Predict my objections: you should know perfectly what I do not like to listen.
In all these points are individual aspects that you have to take into account in a holistic way, and at this point, at least in my honest opinion, this depends on the emotional intelligence of each individual.
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