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The Organised Services Operating Model (OSOM) is a template operating model to help organisations adopt a service-based approach. More information here: https://osom.guide/ and here: https://stance.consulting/osom/ For questions related to that, you can be in touch with Steve Purkis: https://twitter.com/spurkis You can use it in any context, It uses Wardley Maps. It digs into the operational … Read more
Management of Intellectual property (IP) The intangible assets created through the processes of innovation represent a major share of the value of today’s businesses. The IP rights associated with those assets are the legal underpinning for potential returns on investment in that innovation. Despite their fundamental importance, the understanding of IP and IP rights does … Read more
Joint application design (JAD) is a process used in the life cycle area of the dynamic systems development method (DSDM) to collect business requirements while developing new information systems for a company. When I started working all you did was to see the business user or the customer and gather requirements, then figure out how … Read more
POLDAT contains the basic aspects of a contract, independently of the nature, environment or magnitude. It’s an useful tool to enable everybody to work on all aspects of the initiative. For major initiatives, all is included and nobody forgets any of these aspects. For small initiatives, the use of POLDAT as guidance for the definition … Read more
The world is moving from a product based economy to a service based economy. Some companies born in the subscription model, but others need to transform from their existing model to the subscription based model. So, well everybody knows already that Zuora is an emerging competitor in the market, creating and end to end solution … Read more
I found this picture in this web, and I personally find it very funny. Things as “this bottle of milk can contain milk” makes me laugh about how stupid human race can be. Legal department will tell you that these type of sentences are here to protect us of potential sues. This culturally comes from … Read more
When you look for a Web hosting you will see there are so many features that are clear, for instance: We offer unlimited memory size. We offer unlimited band width etc. But rarely they will mention the CPU assigned to your virtual and shared environment and the way the CPU is assigned to it. Ask … Read more
Divestiture, Merge, acquisition… words that are added to some of the activities that a customer comment to you. You receive it as a business as usual, but you have to know that you probably are one of the guys that only have listened about it. When this happens, the first thing that has to go … Read more
One milestone that should be always be defined in a project from the control point of view is that Project Manager will notify the Client when the spend against budget reaches 80%. Doing an analysis about reasons that can make the project to be over budget at the end of the project. One formal STOP … Read more
Master Service Agreements (MSA) are signed in a global account around the world and part of the moon. Nevertheless it’s necessary to have the Local Service Agreement (LSA) in order to detail how we are going to work from this area or country. Let’s define this overall framework with more details. No LSA = no … Read more