Attending a Program Executive course where communications with customer and with internal teams was discussed. So many concepts were reviewed about efficient communication and how to plan and execute it.
This complex discipline that you need to practice everyday, independently of the talent you have. Set a clear goal, understanding of the audience, measure the momentum of the organization, and evaluate the real impact of your actions….
About feedback and impact of communications, we reviewed this survey that generated a good discussion with the people attending the course.
You can find other interesting information here: http://leaderchat.org/