My Prestashop’s admin user does not log in into the back-office, I have checked the password is right and I still cannot go in. The error message is:
“There is one error. the employee does not existor the password is wrong”
Reset Prestashop admin password
I have followed these steps recommended by different forums:
- Look in config/settings.inc.php file in your Prestashop directory and find out the _COOKIE_KEY_ value.
- I have copied the value of the parameter: <_COOKIE_KEY_>.
- I have updated the entry with the following line:
UPDATE employee SET passwd = md5(“<_COOKIE_KEY_ value><yourNewPassword>”) WHERE email = “<youremailaddress>”;
This is not working to me, it still does not go in.
Enable error reporting
I have enabled error reporting on Prestashop. And the result is that there is a white screeen after I try to log in. So I have disable the error reporting.