Bottom line decisions, you cannot forget them

I’m facing some interesting situations with a customer where they are defined some bottom line decisions. They are acting aligned with them and they are not too favorable for us. In any case we have to take them into account and pass these new hurdles to continue achieving our results. It’s not the first time … Read more

Go or no-go?

Some weeks ago we received a last minute RFP. I decided a no-go. I did not want team burn into a RFP we were not going to win, for a customer department we have not relationship. One of the things I did not like about the RFP was the fact they were offering a project … Read more

Looking for the right people

Sometimes you have organizational charts, then life is easier that when you do not have them. Some other times the organization is changing and the charts are not published but the business continues running. What to do? Try to answer these questions: Who is going to make the decisions? Who has the budget? When you … Read more

The Service-Profit Chain

This article talks about the elements that contributes to make the services to be successful. The service-profit chain establishes relationships between profitability, customer loyalty, and employee satisfaction, loyalty, and productivity. The links in the chain (which should be regarded as propositions) are as follows: Profit and growth are stimulated primarily by customer loyalty. Loyalty is … Read more

Building a SaaS model

We have a tool for contract management activities that implements our processes in a very good manner and that is aligned with our project management best practices. The issue with the tool is very easy, is on a legacy environment. I have been working on an analysis in different directions: looking for market products, study … Read more

Occupational Health

I assisted to a great session where the different processes related to Occupational Health were reviewed. In summary, so much data to organize, the implementation of the processes depends on the product you choose. In the business case we have for it, we have to cover Europe, a place where our customer is implementing all … Read more

COTs 2011

As COTs (Commercial Off-The-Shelf Technology) were listed for 2011, we have listed them and now we are enabling the activities related to the services we provide will be linked to the business goals our customer is looking for. This is a funny exercise for me to design and forecast activities for incoming months. To do … Read more

Test Strategy

I have been doing a test strategy (or test plan) document for a project. It has been a funny exercise to help the project manager to do it. I like project management activities and take care of things like this now that I do not manage projects officially is something that makes me be happy. … Read more