I have been talking to a customer of crop protection industry and how they are trying to improve their customer support. One of the ideas he was commenting me was the plans they have to improve the service support of the agriculture with smart phones. The agriculture has an smart phone, this added to the … Read more
American Productivity & Quality Center provides business benchmarking, best practices, and knowledge management research. Their mission is to help organizati ons to improve productivity and quality by discovering effective methods of improvement, broadly disseminating findings, and connecting individuals with one another and with the knowledge they need to improve. Very useful information to learn about … Read more
I found this concept so much useful for communicating strategic plans.I found it reading Simon Wardley’s blog, that is for me an enormous source of useful information. If you are interested on the concept, visit this post.
I have personal aversion on SharePoint and special appreciation on SalesForce. Why? I like the things done in the right way. SalesForce has a strong and aggressive “sales force”, and this is something I do not like too much, but they have a very good product. Their platform is built with a clear projection on … Read more
The revolution of IT on HR continuous, and there are a lot of changes being implemented to transform the HR services to achieve HR and corporate goals: more efficiency, better rewards, talent management…. Some o the main things I have learned during the last 24 months related to HR services can be summarized on these … Read more
This week I learned that the German government has launched a program named Industry 4.0. I’m used to see terms as “4.0” in the www, but no in other industries. Then I learned there is a clear definition of the different phases of the industry revolution. We are now in the 3.0 and navigating to … Read more
Good schema to remind the standard. The 3 processes in IT governance that focus on adding value to the business and mitigating risks are: Resource management Performance management Compliance management Enterprise architecture (business processes and technology) is an emergent and popular area that is increasing the importance on the government frameworks.
I’m visiting a customer and we have talked about the different initiatives they are working. They are a medium size business unit that belongs to a big corporation and that due to the agreements they have, they keep some type of independence in terms of IT. They have their own IT road-map and budget. Both … Read more
I have been working during last 6 months on a business case with a new customer. 5 versions of the solution, so many details in terms of assumptions approaches ROI analysis, meetings to define directions, align expectations… 3 weeks ago, the customer steering committee decided to go ahead with the project. So much delay for … Read more
During the revision of the account strategy, where the long term goals are always so far away we use to work with short term goals. We review and prioritize our goals. Once the list is clear, we define a set of activities that they should be completed in less than 90 days. 90 days sometimes … Read more