My project is delaying more and more!!!

As you probably know, that’s what you can listen in more projects that you expect. I have seen how people look at the planning asking themselves “why the project does not run as expected??. They perform continuous analysis of EV, SPI, CPI…. Sometimes, they check the estimation to reduce other tasks that are not affected … Read more

Capacity Management

I continue trying to improve the vision I have on the ITIL life cycle model. Today I have reviewed the role of the capacity manager. It’s supposed it is a strong technical infrastructure role that: Understands future resource needs, delivering these needs through a capacity plan (similar complexity to a project definition). This plan can … Read more

Pitchers & Catchers

As in beisbol, in your team you can have good pitchers and good catchers. In this case I define a pitcher as the person with a high proactive attitude who follows the team to perform the activities and that creates the next pack of activities to allow the team working on the next step. They … Read more

noop.nl

I have found this blog, http://www.noop.nl/ and I have read more than 10 articles without stop. Added to my reader, this guy is very eloquent and the background very good.

ITIL Positions & their weight

There are a lot of ITIL positions in the ITIL-world, each one with a clear definition of the roles & responsibilities. Apart from the service manager position, that is who leads the work done in the framework (I know, I know,… ITIL does not like to be called “framework”… best practices!!!) for the rest of … Read more

The natural growth of processes

All of us have had the opportunity to see how a person, for instance Sam, with some technical skills and desire (or need) of implementing some technical tool that avoids them doing some repetitive task.Sam is responsible of doing it manually, but he quickly creates a spreadsheet where he implements all needs he has. In … Read more

Web Trainings

This week I have assited to a Web training where all participants connect to different virtual places with Sametime and with the phone. The course was composed by 2 teams: red & blue. Once a explanationwas finished, we have to change to our team room in order to do the exercises. After that, we check … Read more