Customer facing processes

Before the trends were defined by the companies, Now the trends are defined by the customers, they are not unique, the value of the experience is more and more relevant. This is happening in almost all industries: retail, automotive, tourism, telecommunications, media. The purchase process has changed, people look on-line, visit physical stores, buy on-line, … Read more

The symtom, the desease and the cure

Identify the symptom is useful for understanding the problem and setting priorities to overcome it. The disease focuses the attention on the underlying causes of the problem. The cure focuses on the actions to remove the cause and also take into account negative collateral effects. The lack of understanding of these three concepts is making … Read more

Non successful SharePoint implementations

I have been seeing during the last 3 years major companies investing millions of dollars on SharePoint farms, SharePoint migration projects, tonnes of effort to go… where? Do you know any major SharePoint implementation where the end users and CIO are happy? If you do, please let me know! I’m interested on it. I have … Read more

Organizational charts

Every time a new organizational chart arrives to your e-mail, you take your time to read, understand the political moves, the roles identified on it and the evolution of the people within that organization. For me this is the main use of this communication tool, the rest is secondary. Well, secondary? from the political savvy … Read more

Herberts coating trades

I was writing about Herberts coatings in the past, and news I got during these days made me to pay attention of the story of owners of Herberts coatings. I have listed the data by event, so you can see how Herberts is changing of owner for time to time. This is the sequence of … Read more

Facebook autoplay, more revenue for telcos

Telecom companies are so happy with the digital and mobile consumption (digital TV, facebook, whatssup…..), and when they cannot be more happy, some of the social networks comes and make them even happier. The last chapter was written by facebook and its new “autoplay” feature. The users scroll down on facebook and the videos start … Read more

Bad news are bad news, that’s all

Introduce a “Six Sigma Improvement Plan” has an explicit problem, you are putting on the table existing issues, done from part of the audience. The situation becomes more uncomfortable when you have their bosses in the meeting. In some way you were introduced there like a fox in a chicken coop. The books say you … Read more

Innovation

Nowadays it’s an overused word, you will find corporation speeches using this word 50 times because it shows a dynamic organization that is leading the market. Almost everybody is used to read between lines these corporate speeches, and you can feel that the use of the rhetoric is excessive: “hey guy!, isn’t that an oxymoron?” … Read more