Jezt brauche Ich mein Deutch schreiben und für “Mit frenlichen Grüße” brauche Ich Ascii codes.
When you try to transmit ideas you can repeat and repeat the ideas you want to put in other mind. First, tell what you are going to tell,then, tell it,Finally, tell what you have told. The important thing is that it sounds convincing and not like a broken record,
I have sent to a service manager an e-mail with some key points we have to take care for 2011 during the service execution and that are changes to 2010. As answer, I have received: From: Service ManagerTo: myself Hello joapen, Thanks for the update ! This information is useful to me too. Maybe we … Read more
Sometimes you find involved in situations where solutions are not reach easily. Why? Sometimes is because we confuse problems with conflicts. Problem: it’s something logic, you can apply an solution for it. Conflict: it’s something emotional, there is some type of personal interference that usually does not allow to find a solution. Take care to … Read more
If you know soccer rules, you know how clear is the “offside” rule but how difficult is to apply it. As summary, this rule tries to be a component that helps to the defense just to cover a limit part of the field and in consequence avoid the big advantage of the attackers if the … Read more
I have a problem with some aspects of the virtual work. When you need capable resources in your team and you have to look for it in different locations you face some problems: You don’t know these guys. You know their CVs, You can talk with them just some time during a phone call, You … Read more
This is the excellent e-mail I have received today about a problem of a project: ——————————————–Hello, we’ve a big problem with the project XXXX. In module YYY the basis functionality isn’t covered. The users need the possibility to filter on every field. As John (joapen: John belong to my team no to customer’s team) explained … Read more
We work in complex environments where you have clear identified activities under your accountability and other activities derived of the position you have. If you are service manager you have to deliver all the activities derived from the service perspective: green SLAs, reports, RCAs,… On the other hand, there will be some other things that … Read more
The title of this post is moving the management staff of our account. We are working in an environment where, there are thousand of regular meetings with the customer: operational, applications, finance, end user technologies…. This environment makes there are so many relationship with our client, what is very good. Now we are trying to … Read more
Why communications is important? It’s easy, because: single biggest issues is lack of understanding and ownership of original deal, so you need to communicate, communicate and communicate… , and then ensure the feedback you receive is what you explained.